Joined: Sun Jan 05, 2014 12:46 am
waysoftheearth wrote:RunningLaser wrote:I got my copies this past Friday and have the fraction symbol issues as well. Contacted Lulu (form on site and sent a picture of the error) and they are sending out two new copies:)
That's great news RunningLaser!
I am very eager to hear confirmation that the broken one-halfs are fixed from someone who gets a replacement copy from Lulu. (I can't confirm myself because copies printed in my region were not broken to start with).
Also, did Lulu ship the replacements at their expense or did you have to pay for shipping?
It would be great if you could post a link to the form you had to submit on Lulu--might be useful to others affected by the broken one-half printing.
Sure thing:) Here's a link to the Lulu page:http://www.lulu.com/shop/email-us.ep?L1=1mo&L2=1mo2ppp&L3=1mo2ppp3ddo
If the link doesn't work, go to Lulu's home page and click on the "Help" link on the top right side of the page. Next click on "My Orders" and select "I purchased a book or calendar". That will open a drop menu- then select "Defective, damaged, or incorrect order". It will then proceed to tell you about the picture requirements. To finish, click on the "I still need help" button and that's where you enter in all your order info and attach the picture.
They will want an image of the defect. If you have more than one book, take pictures of both ( I opened both of mine to the same page and took one picture.).
As far as shipping- they paid for the shipping. Not sure what shipping method they used, but it's showing as Ground $10, which was more than I paid for mail shipping the first time around. Looks like they upgraded that. All and all, very easy process- and now I have two extra copies to boot, so I am very happy:)